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COMPAS3 AI Terms of Use

Effective date: July 22, 2026

These Terms of Use (the "Terms") govern your access to and use of the COMPAS3 AI websites at compas3.ai, the Aletheia application at app.aletheia.compas3.ai, and any application programming interfaces we make available (together, the "Platform"), together with the content, features and software provided through them (the "Service").

The Platform and the Service are operated by COMPAS3 AI. The terms "we", "us" and "our" refer to COMPAS3 AI. The term "you" refers to the person using the Platform and, where you use the Service on behalf of an organisation, to that organisation.

These Terms incorporate our Privacy Policy, our Cookie Policy and our Billing & Credits policy. Please read them carefully. They contain important information about your legal rights, including limits on our liability, disclaimers of warranties, important limitations on how you may rely on the output of the Service, and how disputes are resolved.

1. Acceptance of these Terms

1.1 By creating an account, purchasing credits, or otherwise using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

1.2 If you have entered into a separate written agreement with us, such as an enterprise order form or master services agreement, and any term of that agreement conflicts with these Terms, that agreement controls to the extent of the conflict.

2. What the Service is

2.1 Aletheia is a claim verification platform. You submit documents, reports or individual claims. The Service extracts claims, gathers evidence from public sources, and returns an assessment of each claim together with supporting citations and confidence indicators (the "Outputs").

2.2 The Service is intended for business and professional use by organisations and by individuals acting in a professional capacity. It is not designed or offered as a consumer product.

2.3 Section 8 (AI Outputs and No Advice) sets out important limitations on the Outputs. You should read it before relying on the Service for any purpose.

3. Eligibility

3.1 You must be at least 18 years old to use the Service. We do not knowingly provide the Service to anyone under 18.

3.2 You must be capable of entering into a legally binding contract under applicable law. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

3.3 You must not use the Service if we have previously terminated your account or banned you from the Platform, or if applicable sanctions or export control laws prohibit us from providing the Service to you.

4. Accounts and organisations

4.1 You need an account to use the Service. When you register, you represent that the information you provide is accurate, current and complete, and you agree to keep it up to date.

4.2 Each account belongs to an organisation. Credits are held in an organisation wallet and are shared by all members of that organisation. Any member with access to the organisation can spend the balance.

4.3 The organisation is responsible for managing who has access to it, and for all activity and charges incurred by its members. Removing a member does not entitle the organisation to a refund of credits that member has already used.

4.4 You are responsible for keeping your credentials secure and for all activity under your account. Tell us promptly at [email protected] if you believe your account has been compromised.

4.5 Unless we expressly permit it, you may not create multiple accounts to circumvent trial limits, and you may not sell, transfer or share your account with anyone else.

4.6 We will contact you at the email address on your account about service, security and billing matters. These are transactional messages and you cannot opt out of them while you hold an account. You can opt out of marketing messages at any time. Keep your email address current; we are not responsible for consequences of a message you did not receive because your address was out of date.

5. Credits, pricing and payment

5.1 The Service is sold on a prepaid credit basis. There is no recurring subscription. Verifying a claim consumes credits from your organisation wallet, except where we have granted trial or promotional credits at no charge. Extracting claims from a document does not consume credits; credits are consumed when you run a verification.

5.2 The number of credits consumed per claim depends on the verification profile you select. Higher assurance profiles consume more credits per claim. The application shows the credit cost before you start a job, and blocks the job if your balance is insufficient. Current rates and profile costs are set out in our Billing & Credits policy.

5.3 Credits are a prepaid entitlement to use the Service. They are not money, not a deposit, not electronic money, and not a stored value instrument. They have no cash value, cannot be exchanged for cash, and cannot be transferred between organisations or sold to any third party.

5.4 All prices are in United States dollars unless we state otherwise. Prices are exclusive of value added tax, sales tax, goods and services tax and any other applicable taxes or duties, which will be added where we are required to charge them. You are responsible for any withholding taxes imposed in your jurisdiction, and payments to us must be made without deduction for them.

5.5 Credit purchases are one-time charges taken in advance. There is no recurring subscription unless you separately enable auto top-up, in which case you authorise us to charge your saved payment method when your balance falls below the threshold you set. You can disable auto top-up at any time in your account settings.

5.6 You must provide accurate and current billing information and a valid payment method where one is required. If a payment fails or is reversed, we may withhold the corresponding credits and may suspend access to paid features until the amount owing is settled.

5.7 We may change our prices, credit rates or credit expiry rules. We will give at least 30 days notice of material changes by email or in the application. Changes apply only to purchases made after the change takes effect. Credits already in your wallet remain governed by the terms in effect when they were granted.

6. Refunds, expiry and statutory rights

6.1 Credits are made available immediately on successful payment and the Service is delivered digitally. Except as set out in this section or as required by law, credit purchases are non-refundable. We do not refund partial usage, unused credits, or credits remaining when you close your account.

6.2 Credits expire. Trial credits expire 14 days after they are granted. Purchased credits expire after a period that depends on the amount purchased. When you buy more credits before your existing balance expires, your wallet expiry moves to the later of the existing expiry date and the expiry date of the new purchase, and your remaining balance is carried over. After expiry, unused credits are forfeited. Full detail is in our Billing & Credits policy, and your current balance and expiry date are shown in the application.

6.3 Consumer cancellation rights. If you are a consumer in the United Kingdom or the European Economic Area, you normally have 14 days to cancel a purchase of digital content. At checkout we ask you to consent to us supplying the credits immediately and to acknowledge that you lose that cancellation right once we do. If you give that consent, your right to cancel ends when the credits are added to your wallet. If you do not give it, we cannot supply the credits immediately.

6.4 Nothing in these Terms limits any right you have that cannot be limited by law, including rights relating to services that are not supplied with reasonable care and skill.

6.5 If we withdraw the Service, or terminate your account other than for your breach of these Terms, we will refund the amount you paid for any unused, unexpired credits.

7. Your content

7.1 "Customer Content" means the documents, reports, claims, text, files, prompts and other material that you or your organisation submit to the Service.

7.2 You own your Customer Content. We claim no ownership of it. You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process Customer Content, and to pass it to the subprocessors listed in our Privacy Policy, solely in order to: (a) provide and support the Service for you; (b) protect the security and integrity of the Service and prevent abuse; and (c) comply with our legal obligations. This licence ends when the Customer Content is deleted from our systems, subject to routine backup retention.

7.3 We do not publish your Customer Content, sell it, or use it to train generative models. Customer Content is not shown to other customers. We select AI providers on terms that do not permit them to use content submitted through their APIs to train their models. Our subprocessors are listed in the Privacy Policy.

7.4 We treat Customer Content as confidential. We limit access to personnel who need it to operate, support or secure the Service, and we require them to keep it confidential.

7.5 We may generate and use aggregated or de-identified statistics about use of the Service, for example volumes, error rates and performance. Those statistics never identify you or your organisation and never reveal the substance of your Customer Content.

7.6 You represent and warrant that:

  • You own, or have all rights and permissions necessary to submit, your Customer Content and to grant the licence in section 7.2;
  • Your Customer Content does not infringe the intellectual property, privacy, confidentiality or publicity rights of any third party;
  • Where your Customer Content contains personal data, you have a lawful basis for providing it to us and for our processing of it as described in the Privacy Policy;
  • Your Customer Content is not unlawful, and you are not prohibited by contract, regulation or court order from disclosing it to us.

7.7 Unless we have agreed otherwise in writing, you must not submit special categories of personal data (such as health, biometric or political data), payment card numbers, government identifiers, or material subject to specific regulatory handling regimes. The Service is not designed for that content.

7.8 We do not pre-screen Customer Content. We may remove, restrict or refuse to process Customer Content where we reasonably believe it breaches these Terms or applicable law, or where we receive a valid legal complaint. Where we do so, we will tell you unless we are legally prevented from doing so.

7.9 You are responsible for maintaining your own copies of your Customer Content. The Service is not a system of record or a backup service.

8. AI Outputs and no advice

8.1 The Outputs are generated by automated systems, including large language models and automated web retrieval. Automated systems make mistakes. Outputs may be incomplete, out of date, or wrong, and may cite sources that are themselves inaccurate or that do not support the stated conclusion.

8.2 Verdicts, scores, confidence levels and similar indicators are probabilistic assessments produced by software. They are not statements of fact, findings of an audit, or professional opinions, and they are not a guarantee that a claim is true or false.

8.3 The Outputs are not investment, financial, legal, tax, accounting, regulatory or other professional advice. Nothing in the Service is a recommendation to buy, sell or hold any security or to enter into any transaction. You must exercise your own independent professional judgement and apply appropriate human review before relying on, acting on, publishing or distributing any Output.

8.4 You are solely responsible for how you use the Outputs and for compliance with any rules that apply to you, including rules of any financial services regulator, professional body or employer, and any obligations relating to research, disclosure or financial promotions.

8.5 As between you and us, and to the extent we are able to grant them, you own the Outputs generated from your Customer Content. Because the Service operates on public sources and produces results from common inputs, Outputs generated for other customers may be identical or similar, and we retain the right to generate and provide such Outputs to others.

8.6 The Service retrieves and quotes third-party content in order to evaluate a claim. We do not endorse that content, and inclusion of a source in an Output is not a representation that the source is accurate or reliable.

9. Acceptable use

9.1 You agree that you will not:

  • Copy, modify or create derivative works of the Service, or reverse engineer, decompile or attempt to derive the source code or underlying models of the Service, except to the extent this restriction cannot be excluded by law;
  • Use the Service, or any Output, to build or train a competing product or model, or to benchmark the Service for publication without our prior written consent;
  • Resell, sublicense, rent, lease or otherwise make the Service available to third parties, whether commercially or free of charge, except as expressly permitted under an agreement with us;
  • Access the Service by automated means other than through an interface we provide for that purpose, including our API used with valid credentials and within its published rate limits;
  • Take any action that imposes an unreasonable load on the Service or on any server or network connected to it, or that degrades its availability or performance for others;
  • Introduce any virus, worm, malware or other harmful code to the Platform, or use any device or routine to bypass technical limits or rate limits;
  • Violate, bypass or circumvent any security measure, or attempt to gain unauthorised access to the Service, to any account, or to any system or network connected to it;
  • Use the Service to generate or disseminate material that is unlawful, defamatory, harassing, or that you know to be misleading, or to impersonate any person or organisation;
  • Present an Output as a human-verified finding, an audit, or a professional opinion, or otherwise misrepresent the nature or reliability of the Service;
  • Use our trademarks, service marks, trade names or logos, or those of any third party displayed on the Platform, without permission;
  • Remove or obscure any copyright or other proprietary notice in the Service.

9.2 The restriction on automated access in section 9.1 does not prevent you from using an API we make available to you, in accordance with its documentation and any credentials we issue.

9.3 You are responsible for obtaining and paying for the connectivity, hardware and software you need to access the Service.

10. Our intellectual property

10.1 The Platform, including its source code, databases, models, design, text, graphics and other material (the "Content"), together with all trademarks, service marks, trade names, logos and trade dress (the "Marks"), belongs to COMPAS3 AI or its licensors, and is protected by copyright, trademark and other intellectual property laws. This does not include your Customer Content or the Outputs, which are dealt with in sections 7 and 8.

10.2 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Platform for your internal business purposes for the term of your use of the Service.

10.3 Without our prior written permission, you may not reproduce, republish, broadcast, transmit, sell, license or otherwise exploit any part of the Platform or the Content, use our Marks for any purpose including advertising, domain names or meta tags, or frame or mirror any part of the Platform.

10.4 Nothing in these Terms grants you any right, title or interest in the Platform, the Content or the Marks, other than the licence expressly granted in section 10.2. All rights not expressly granted are reserved.

10.5 Please tell us at [email protected] if you become aware of any actual or suspected infringement of our intellectual property rights, or if you believe material available through the Service infringes your rights. Include enough detail for us to identify the material and your rights in it.

11. Feedback

11.1 If you send us feedback, questions, comments or suggestions about the Service ("Feedback"), we may use it without restriction, attribution or compensation to you, and you assign to us any rights you have in it. Feedback is treated as non-confidential. Do not include anything in Feedback that you consider confidential or that identifies an individual. This section does not apply to personal data, which is governed by our Privacy Policy, or to Customer Content, which is governed by section 7.

12. Third-party services and websites

12.1 The Platform links to, retrieves from and integrates with third-party websites and services that we do not own or control. Links and citations are provided for reference and do not imply endorsement, affiliation or recommendation.

12.2 We are not responsible for the availability, accuracy, legality or content of any third-party website or service, and we make no representations about them. Your use of them is at your own risk and is governed by their own terms and privacy policies.

12.3 Any transaction you enter into with a third party is between you and that third party. We are not a party to it and are not responsible for it.

13. Suspension and termination

13.1 You may stop using the Service at any time and may ask us to close your account by writing to [email protected].

13.2 We may suspend or terminate your access, in whole or in part, if you breach these Terms, if payment fails, if we reasonably believe your use creates a legal or security risk, or if we are required to do so by law. Where it is practical and lawful to do so, we will give you notice and an opportunity to fix the problem first. Where the risk is serious, we may act immediately.

13.3 If we terminate your account because you breached these Terms, unused credits are forfeited and are not refunded. If we terminate for any other reason, section 6.5 applies.

13.4 On termination, your licence to use the Service ends. We will delete or return Customer Content in accordance with our Privacy Policy. Export anything you need before closing your account.

13.5 Sections 5.3, 6, 7.2 to 7.6, 8, 10, 11, 14, 15, 16, 18 and 19 survive termination, together with any other provision that by its nature should survive.

14. Warranty disclaimer

14.1 THE PLATFORM, THE SERVICE AND ALL OUTPUTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY AND SYSTEM INTEGRATION.

14.2 WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, OR THAT ANY DEFECT WILL BE CORRECTED. WE DO NOT WARRANT THAT ANY OUTPUT IS ACCURATE, COMPLETE, CURRENT OR RELIABLE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK AND SUBJECT TO SECTION 8.

14.3 Nothing in these Terms excludes or limits any warranty, condition or right that cannot be excluded or limited by law.

15. Limitation of liability

15.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

15.2 SUBJECT TO SECTION 15.1, AND TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, SUPPLIERS AND LICENSORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS, OR FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, GOODWILL, ANTICIPATED SAVINGS OR DATA, ARISING FROM OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.

15.3 SUBJECT TO SECTION 15.1, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS (USD $100).

15.4 Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of sections 14 and 15 may not apply to you.

16. Indemnification

16.1 Except to the extent prohibited by law, you will indemnify, defend and hold harmless COMPAS3 AI and its directors, officers, employees, contractors, agents, affiliates, successors and assigns from and against all third-party claims, and all resulting losses, liabilities, damages, judgments, costs and reasonable legal fees, arising out of or relating to: (i) your use or misuse of the Service or the Outputs; (ii) your breach of these Terms; (iii) your breach of any applicable law or regulation; (iv) any claim that your Customer Content infringed, misappropriated or otherwise violated the rights of a third party, including intellectual property, privacy, confidentiality or publicity rights; and (v) any dispute between you and a third party relating to the Service or the Outputs.

16.2 We may assume the exclusive defence and control of any matter subject to indemnification by you, at our own cost, in which case you will cooperate with us in that defence.

17. Changes to the Service and to these Terms

17.1 We may modify, suspend or discontinue any part of the Service. Where a change materially reduces the functionality you have paid for, we will give reasonable notice, and section 6.5 applies if we withdraw the Service entirely.

17.2 We may revise these Terms. We will post the updated version on the Platform and update the effective date at the top. For material changes we will give at least 30 days notice by email or in the application before they take effect.

17.3 Continued use of the Service after a change takes effect means you accept the revised Terms. If you do not accept them, stop using the Service before the change takes effect and contact us about any unused, unexpired credits.

18. Enforcement

18.1 Our remedies under these Terms are cumulative and in addition to any other remedy available to us at law or in equity.

18.2 We may investigate suspected breaches of these Terms, but we are not obliged to. We may report activity to, and cooperate with, law enforcement, regulators including the Information Commissioner's Office and the Financial Conduct Authority in the United Kingdom and their equivalents in other jurisdictions, internet service providers, and our own service providers, where we reasonably believe you have breached these Terms or the law. This may include disclosing information about you and your use of the Service. We may also disclose information where necessary to comply with applicable law, a subpoena, or a valid governmental or regulatory request.

18.3 You acknowledge that a breach of section 9 (Acceptable Use) or section 10 (Our Intellectual Property) may cause us harm for which damages are an inadequate remedy, and that we may seek injunctive relief in addition to any other remedy.

19. Governing law and disputes

19.1 These Terms, and any dispute arising out of or in connection with them or your use of the Service, are governed by the law of England and Wales, without regard to conflict of law principles.

19.2 Any dispute, controversy or claim arising out of or in connection with these Terms, including their existence, validity or termination, will be finally resolved by arbitration in Singapore, conducted in English under the Rules of Arbitration of the Singapore International Arbitration Centre. The award is final and binding. All matters relating to the arbitration, including the award, are confidential except to the extent disclosure is required to enforce it. Either party may enforce its intellectual property rights, or seek urgent interim relief, in any court of competent jurisdiction.

19.3 If you are a consumer, nothing in this section deprives you of the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of that country.

19.4 To the extent permitted by law, you must bring any claim arising out of your use of the Service within two years of the date the claim arose, or it is waived.

20. General

20.1 These Terms, together with the Privacy Policy, the Cookie Policy, the Billing & Credits policy and any order form or written agreement between us, are the entire agreement between you and COMPAS3 AI relating to the Service, and supersede all prior communications on the subject. A printed version of these Terms is admissible in proceedings to the same extent as other business records kept in printed form.

20.2 No joint venture, agency, partnership or employment relationship arises between you and us under these Terms.

20.3 Neither party is liable for failure or delay in performing its obligations caused by events beyond its reasonable control, including strikes, acts of war or terrorism, civil disturbance, pandemic, natural catastrophe, and failure of utilities, communications or third-party computing services.

20.4 Our performance is subject to applicable law, and nothing in these Terms limits our right to comply with law enforcement or other governmental or legal requests.

20.5 You may not transfer or assign these Terms or any rights under them. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you. Any attempted assignment by you in breach of this section is void.

20.6 If any provision of these Terms is held invalid or unenforceable, it is severed or modified to the minimum extent necessary, and the remaining provisions continue in full force.

20.7 A failure to enforce any provision is not a waiver of it.

20.8 Headings are for convenience only and do not affect interpretation. "Include" and "including" mean "including without limitation".

20.9 A person who is not a party to these Terms has no right to enforce any of its terms.

Contact

Questions about these Terms should be sent to [email protected].